First of all, I would have given this merchant zero star if
this review system would allow me.
Hong Kong sellers are known to be cunning and unethical,
eGlobal Digital Cameras Australia (eGlobal) is just another one. Don't be fooled
by the word "Australia" behind their name. What makes eGlobal a wolf
in sheep's skin is that they know how to hide behind a kind mask. The reason
why I gave them a try in the first place is because I relied on Paypal's buyer
protection. Guess what? eGlobal worked out a way to render Paypal's buyer
protect ion partially useless.
I bought a mobile phone with eGlobal and my transaction was
displayed in Australian dollar all the way. eGlobal put my payment through the
bank as foreign currency thereby attracting a bank charge for international
transactions. eGlobal knew how they messed it up so agreed to refund the bank
fee. I initially thought wow, eGlobal is one of a handful ethical Hong Kong
sellers. Oh boy, I was wrong! eGlobal credited the bank fee to Paypal but
disguised it as a "partial refund on the product". This essentially
prepared them to pay me less in the event that Paypal initiates a refund under
its buyer protection policy.
It turned out that the mobile phone I purchased was indeed
faulty. eGlobal wanted me to ship it back to Hong Kong and, if they determine
at their discretion that the issue is not covered by warranty, then I would
have to pay for the repair plus one more shipping back to Australia. This
equates to writing a blank cheque. Of course, if the phone plays up again, the
process repeats itself until you give up playing the costly game. The question
to ask is how come eGlobal can afford to sell its products SIGNIFICANTLY
cheaper than other legitimate businesses? Well, because the products are
refurbished. eGlobal claim that their products are new and genuine but why
can't genuine products have manufacturer's warranty? By the way, I called the
manufacturer and was told never to buy from the like of eGlobal who sell cheap
without manufacturer's warranty! You might think you got a deal if no problem
pops up but if it does, cheap means VERY costly. I was only days away from
Paypal's buyer protection expiry date.
eGlobal knew very well that Paypal cannot refund more than
what a customer paid. So they use that loophole to squeeze in any money they
owe you elsewhere and cunningly use that to offset your purchase price as a
"partial refund" such that you will never be able to claim a full
refund under Paypal's buyer protection policy and Paypal can do nothing about
it.
On the surface, eGlobal promises to do all the right things
(refund the bank fees that they triggered + refund the purchase). Then, once
they broke outside of Paypal's jurisdiction, they act as if no promise was ever
made. When I chased for the shortfall, they simply ignored me - no
communication. eGlobal is a dishonest seller and dishonest people will
consistently behave in a dishonest way in any situation. Many things can go
wrong during a transaction and eGlobal will use every opportunity to offset
your purchase price by paralysing Paypal's ability to defend you.
Be warned, unless you're willing to throw out the product if
it fails, DO NOT DEAL WITH THIS COMPANY EVEN IF YOU HAVE PAYPAL BEHIND YOU!
I will report to Paypal to get this seller blacklisted.
